Shipping Policy

At Sapphire Crest Jewellers, we understand that receiving your gemstone or jewellery piece is an important part of your journey with us. Every order is carefully prepared, securely packaged, and shipped with trusted delivery partners to ensure your purchase arrives safely.

Secure Shipping

All jewellery and gemstone orders are securely packaged and shipped with tracking and insurance coverage where applicable.

We use reliable courier services to deliver your precious purchases safely, including trusted carriers such as Australia Post, DHL, FedEx, and other international delivery partners depending on the destination.

Processing and Production Times

Ready-to-Ship Items

Ready-to-ship gemstones and jewellery pieces are usually dispatched within 2–5 business days after payment confirmation.

Custom Jewellery

Custom-designed jewellery requires additional time for design, manufacturing, quality checking, and final approval. Production times vary depending on the complexity of the design and will be confirmed during the ordering process.

Once your piece is completed and approved, it will be carefully packaged and shipped.

International Orders and Customs

For international deliveries, customs procedures and import regulations vary between countries.

Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country. Sapphire Crest Jewellers does not have control over customs delays, inspections, or additional charges imposed by local authorities.

We recommend checking your country's import regulations before placing an international order.

Tracking Your Order

Once your order has been shipped, you will receive tracking details so you can follow your delivery progress.

For high-value jewellery and gemstones, we recommend ensuring someone is available to receive the package at the delivery address.

Our Commitment

We take every precaution to ensure your jewellery or gemstone reaches you safely. If you have any questions regarding shipping, please contact us and our team will be happy to assist you.