FAQ

About Our Sapphires

Are your sapphires natural?

Yes. We specialise in natural Ceylon sapphires sourced from Sri Lanka. Each gemstone is carefully selected based on its colour, clarity, quality, and overall beauty.

What does Ceylon sapphire mean?

Ceylon sapphire refers to natural sapphires originating from Sri Lanka, a country that has been famous for producing some of the world's finest sapphires for centuries.

Do you provide gemstone certificates?

Yes. Certificates can be provided for selected gemstones upon request. For high-value gemstones, we can arrange independent gemological certification to verify authenticity and quality.

Are all sapphires the same?

No. Every natural sapphire is unique. Colour, clarity, cut, size, and origin all contribute to the individuality and value of each gemstone.

Sourcing and Quality

Where do you source your sapphires?

Our sapphires are sourced directly from Sri Lanka through trusted relationships with local miners and gemstone suppliers. This allows us to carefully select gemstones based on our customers' requirements.

Can I request a specific type of sapphire?

Yes. If you are looking for a particular colour, shape, size, or quality, we can help source a sapphire based on your preferences.

Can I see the gemstone before purchasing?

Yes. We can provide detailed photos and videos of available gemstones. For custom requirements, we can guide you through the selection process before finalising your purchase.

Custom Jewellery

Do you create custom jewellery?

Yes. We specialise in custom-designed jewellery. Whether you have your own idea or need guidance from our team, we can help create a piece designed specifically for you.

Can I choose my own sapphire and design?

Absolutely. You can select your preferred sapphire, and we can work with you to create a jewellery design that matches your vision.

How long does custom jewellery take?

Production time depends on the complexity of the design and the materials used. We will provide an estimated timeframe during the design process.

Can I make changes to my design after approval?

Once production has started, design changes may not always be possible. Any requested changes after approval may involve additional costs.

Orders and Shipping

Do you ship internationally?

Yes. We ship jewellery and gemstones internationally using trusted delivery partners.

How long does delivery take?

Delivery times depend on your location and the type of order. Ready-to-ship items are usually dispatched quickly, while custom jewellery requires additional production time.

Is my order insured during shipping?

High-value orders are shipped using secure delivery methods. Insurance and tracking options are used where applicable.

Will I need to pay customs fees?

International customers may be responsible for any customs duties, taxes, or import charges applied by their local authorities.

Jewellery Care

How should I care for my sapphire jewellery?

To keep your jewellery looking its best:

• Avoid exposing it to harsh chemicals.

• Remove jewellery during heavy physical activities.

• Store each piece separately.

• Have gemstone settings checked regularly.

Can sapphires be worn every day?

Yes. Sapphire is one of the hardest natural gemstones, making it suitable for everyday jewellery such as engagement rings. However, proper care is still recommended.

Returns and Warranty

Do you offer a warranty?

Yes. We provide a warranty against manufacturing defects. Please refer to our Warranty Policy for full details.

Can I return my jewellery?

Custom-made jewellery cannot usually be returned due to its personalised nature. Please refer to our Refund Policy for detailed information about loose gemstones and jewellery purchases.

What if my jewellery arrives damaged?

Please contact us immediately after receiving your order. We will inspect the issue and assist you with the next steps.

Need More Help?

If you have a question that is not answered here, please contact Sapphire Crest Jewellers. We are always happy to assist you in finding the perfect sapphire or creating your dream jewellery piece.